Meet Our Team

  • Dr.
    Steph Burk

    I graduated from The Ohio State College of Veterinary Medicine in 1988 and after a year doing mixed practice work in Maineville, Ohio I moved back to Middletown and went to work for Dr. Oswalt at Western Hills Veterinary Clinic. It was definitely a homecoming for me in more ways than one, because Dr. Oswalt and before him Dr. Peck — the first owner of Western Hills — were our family pets’ veterinarians, so I had wonderful role models. In addition, my grandfather Sidney Cape worked as kennelman for Dr. Peck back in the early days of the practice, somewhere in the 1950’s.

    I am married to a very patient musician, Keith Lewis, whose most stellar quality — apart from putting up with me — is the fact that he accepted me with all my livestock in tow! We have a number of dogs, cats, chickens and horses, and enjoy every one of “our kids”.

    My favorite veterinary work includes helping geriatric patients live longer, healthier lives. I also enjoy surgery, particularly when it deals with the challenge of taking a nasty injury and making it “pretty” again — with our new technologies, before and after photos are much easier to obtain!

    Outside the clinic, I enjoy goofing off with the horses (two registered Connemaras and their “pasture pony” buddy Eddie, plus two rescued miniature horses, the 'little old ladies.'), gardening, reading, writing, and travel. I write an occasional blog, “Dog Physics and Other Observations”, and every once in a while get to blow off steam with a column in local newspapers.

  • Dr.
    Caroline Bidwell

    I was born in Marietta, GA and lived in the south (GA, FL) until I was 8. My family moved to Chagrin Falls, OH and we have lived there since. I went to undergrad at Allegheny College in Meadville, PA (a very small liberal arts school) and graduated with a BScience (major in biology, minor in studio art) in 2009. From there I went straight to vet school at OSU and graduated in 2013. I am currently engaged to Joshua Bidwell, whom I met while in vet school. We currently live in South Lebanon with our mixed breed pound pup, Harmony, and our plumply oversized long hair cat, Meeko. I love to draw, paint, and scrapbook. I am passionate about photography as well. I love love love to cook and bake. I have traveled to many different countries, but the UK and Belgium were my favorites. I am passionate about shelter medicine/rescue work, internal medicine, and geriatric screening/health. I’m also interested in branching out into pocket pets (rabbits, guinea pigs, mice, rats).

  • Nan Gough
    Practice Manager

    I have been a client of Western Hills Veterinary Clinic since Dr. Oswalt was the owner/vet. It seemed like a good time to start my second career here in 2014 when Dr. Burk offered me the position of Practice Manager. For the previous 20+ years I had been an Industrial Safety Manager/Consultant. At first glance, it may seem that “no way those two roles have anything in common”, but they do! My experience allows me to help run a safe and efficient, friendly and helpful office for you and your pets. Dr. Burk is freed up to focus on her priority, caring for our patients, your pets, along with our other Dr. and Technicians while our Reception Staff continues to focus on superior customer service to you. All this matters because you and your pets are very important to us, too.

    My spare time is taken up by my family: my husband Rick, his 3 children and their families, and especially our 5 grandchildren. This “Grandma” thing is just the coolest thing ever! Rick is a baseball Super Fan, so most of our travels include a baseball-related site (yea!), and we attend quite a number of Cincinnati Reds games each year. The grandkids are becoming big fans also – how could it be otherwise – which means more opportunities for our family to spend cherished time together.

    Over the years, I have collected a menagerie of dogs, cats and horses, including every stray and rescue that came my way (for a short time a fawn and a rogue goose). At one point my two outside dogs decided to “adopt” 2 of their own strays, seriously, they didn’t even ask! Age and time have called for many difficult decisions, and although I miss them all, I’m left with the happy, fun memories, and the limitless unconditional love that each brought into my heart. At present, I have two barn cats, Ava and Grumbles. My husband has asked that I don’t bring anyone else home. I’m currently complying. However, if something shows up in my barn ……….                     

  • Cassie Mills
    Registered Veterinary Technician

    I grew up in Madison Township and started working for Dr. Burk when I was in high school and Western Hills Veterinary Clinic was in the old building on Route 122. That’s when I decided to become a Veterinary Technician. I graduated from Raymond Walters College in 2003 where I received an associate degree in Applied Veterinary Science. I have been a practicing Veterinary Technician for 12 years. I’ve spent most of that time working at Western Hills Veterinary Clinic. I also spent one year working at the Care Center in Blue Ash in their emergency room. I share my home with two cats – Sunny Boy and Lover Boy – and two dogs, Shiloh and Susie. All my cats were adopted from Western Hills over the past 8 years. Being a Veterinary Technician has given me the chance to help animals and their owners in so many ways. I look forward to working as a Veterinary Technician for many years to come.

  • Teresa Hitch
    Registered Veterinary Technician

    Bio Coming Soon...

  • Janice Sexton
    Veterinary Technician

    I was born and lived in Maysville, KY until I was about 5 yrs old when Mom, my brother and I moved to Mansfield, OH. I lived there until I was about 14 yrs old and moved back to Maysville with my Dad, soon after, Dad was transferred and we landed here in Madison Township. I was a sophomore when I started at Madison High School, and it was the time of year Butler Tech began interviews. The counselors at Madison helped me get an interview for the Vet Science program. At Butler Tech, I was surrounded by all kinds of animals every day, learning about them, handling them and more. My teacher was the one that really pushed me to apply for college and get my life on track. I applied to Bradford (a small school in Columbus), so I could become a Vet Tech. At Bradford I encountered a lot of obstacles, but I overcame them because I knew what I wanted and I had my family supporting me through it all.

    I know everyone says they have had a love for animals since they were little, but I have done everything I could do so that I could work with animals every day and actually enjoy what I do. I have two cats (Umpy and Benedict), and one dog named Sugar. I work here at Western Hills Veterinary Clinic full time as a Vet Tech, and in my free time I study to pass my boards. I enjoy getting a little extra sleep, spending time with my animals and watching Netflix.

    I’m looking forward to all the obstacles that I’ll have to face in my career as a Veterinary Technician.

  • April Jester
    Certified Veterinary Assistant

    Bio Coming Soon..

  • Jennifer Doerr
    Veterinary Assistant

    Bio Coming Soon..

  • Kaylee Whisman
    Lead - Client Services

    I graduated from Madison High school in the spring of 2015 and came to work at Western Hills Veterinary Clinic. In my spare time I enjoy shooting archery, fishing and spending time with my friends and family. I have two cats at home - Mitten and Lilly. Though they are spoiled brats most of the time, I wouldn’t know what to do without them.

    I’m very happy with my choice of employment and I love working with the animals and staff here. I will be continuing my education in the Veterinary Technician field along with some business classes.

  • Erin Richards
    Client Services

    Bio Coming Soon.

  • Emily Holbrook
    Client Services

    Bio Coming Soon.

  • Emma McClung
    Client Services

    Bio Coming Soon.

  • Savannah Lynch
    Client Services

    Bio Coming Soon.

  • Lenita Travis
    Kennels & Client Services

    I was born and have lived in the Madison township area my whole life, attending and graduating from Madison Jr/Sr High School in 2014. I was involved in 4H for 12 years where I competed and won several awards in equine classes for 'In Hand Trail' and 'Showmanship' also K-9 classes 'Obedience', 'Off Leash Obedience' and 'Rally'.

    My love of animals came at a young age and progressed into a dream of a career with animals. Currently and for more than five years I have interned at LeMaster's School for Dogs where I assist with grooming, boarding and obedience.

    In my free time I enjoy art, music and traveling.

    I love working for Western Hills Veterinary Clinic as it allows me to realize my lifelong goal of a career with animals!


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Our Regular Schedule


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9:00 am-4:00 pm


4:00 am-5:00 pm


Read What Our Clients Say

  • "I have the greatest respect for the very compassionate, friendly doctors and staff. They do amazing things here and really care about the animals."
    Teresa H. / Facebook review